Looking for homeowner assistance?

Homeowners can find out what homeowner assistance covers, how it works, and who’s eligible on the interagency housing portal hosted by the Consumer Financial Protection Bureau (CFPB).

Example Questionnaire: COVID-19 Pandemic Impact

Participants should consider this questionnaire as one of many tools to help homeowners identify potential financial hardships associated with the coronavirus pandemic. This questionnaire can be a part of identifying potentially eligible households. This questionnaire is not intended as a definitive list of eligibility requirements for final determination. HAF Participants should have reasonable policies and procedures in place to determine that a homeowner’s hardship is associated with the coronavirus pandemic.

Excerpt from HAF Guidance[1]:

HAF participants must require homeowners to attest that they experienced financial hardship after January 21, 2020. The attestation must describe the nature of the financial hardship (for example, job loss, reduction in income, or increased costs due to healthcare or the need to care for a family member).

Financial hardship means a material reduction in income or material increase in living expenses associated with the coronavirus pandemic that has created or increased a risk of mortgage delinquency, mortgage default, foreclosure, loss of utilities or home energy services, or displacement for a homeowner.    


1 Guidance, page six (as of June 12, 2023)