The HRConnect (HRC) Product Management team is responsible for the management, operations, maintenance and enhancement of the HRC and Entrance on Duty System (EODS) applications. The team provides project management during new customer implementations. The team interacts with various levels of the customer organization to gather, document, review and approve all functional requirements for enhancements to the systems and interfaces. The team analyzes, defines, and documents human resources functional requirements and writes functional design documents; and coordinates the customer User Acceptance Testing (UAT) process.
The team provides Tier-2 and Tier-3 support to customers. The Customer Solutions (CS) Help Desk helps users understand and benefit from the product capabilities by answering question, solving problems, and providing training.
The team also serves as a Treasury liaison to the National Finance Center (NFC), our HR LOB payroll partner.